Panama City, September 25, 2023 - The Panama Convention Center reaffirms its commitment to excellence by launching an internal training program that transforms the way it enhances its clients' experience and strengthens team collaboration. The vision behind this learning waterfall is to ensure that every level of the organization has the skills and knowledge necessary to provide exceptional service and foster a culture of effective teamwork.
Recognizing the importance of having a highly trained and committed team, the center has begun the implementation of an ambitious training program tailored to its employees, which offers access to more than 1500 training courses. The program adapts training according to the position of each employee, assigning a specific number of courses to complete, thus ensuring personalized professional growth according to the needs of the team.
"We believe that excellence is achieved through a commitment to continuous improvement. This training program reflects our dedication to perfecting our customer service and optimizing internal collaboration. We are confident that this investment in our human team will translate into even greater experiences. memorable for our clients and visitors," said Rodolfo Del Valle, General Director of the Panama Convention Center.
This training program has been structured in a phased approach, starting with Managers and Directors and then extending to Department Heads, Coordinators and operational staff, incorporating approaches towards improving communication skills. This ensures that each collaborator has access to tools and dynamics that optimize service quality and promote a cooperative work environment where efficiency and customer satisfaction are the fundamental pillars.
The courses taught cover effective communication techniques, key habits for success and the 5 Cs of teamwork: communication, coordination, complementarity, trust and commitment, providing collaborators with the necessary tools to strengthen their capabilities in areas crucial for success. operational and customer satisfaction.
This commitment to training and internal development aligns with the Panama Convention Center's vision of being a world leader in the organization of events and conventions, providing world-class facilities and high-quality services.
ABOUT THE PANAMA CONVENTION CENTER
Considered one of the largest structures in the region for congresses and conventions, the PCC, with a privileged location and unbeatable value, is a building that has 15,400 square meters of exhibition area, a 4,000-square-meter banquet hall and 2,400 square meters in total of 16 meeting rooms, 1,700 parking spaces and a kitchen with the capacity to serve up to 5,000 diners. This building is operated by SMG Latin America, a subsidiary of ASM Global, a leading company in the management of convention centers, arenas, and stadiums.